What we do and why that is important

Satisfied customers are the heart of every business. Satisfied customers, through their loyalty and advocacy, are the driving force behind growth. This is why we, at Connectel, put customer satisfaction at the forefront of everything we do. Our unwavering dedication is to develop and guide our clients, providing technical solutions that improve operations, insights that improve processes and training that develops service skills.

At Connectel, we empower businesses to deliver great customer service. This involves enhancing the way they engage and interact with their customers through contact center software, allowing businesses to forge meaningful connections with their customers. By harnessing the power of our solutions, our customers can optimize their operations, streamline workflows, and deliver personalized experiences.

Our ambition is to make it easier for our customers to make their customers happy. We learned early on how different companies and organizations have different needs and expectations of a customer service system. It is therefore vital for us to offer a solution that is flexible and scalable, and where our customers can gather all communication in one safe place.

If you have a passion for sales and technology and want to help companies and organizations on their journey, you might want to consider joining us in our Sales Development Team for your LIA.

As a Public BID Manager you:

• plan and oversee public tender processes, including understanding and meeting the requirements in procurement documents
• develop and maintain relationships with public decision-makers and key stakeholders within the public sector
• bring together expertise from various internal departments to design and develop winning bids
• are responsible for understanding the procurement market and identifying relevant business opportunities
• coordinate and create bid documents with persuasive messages and strong business arguments
• follow up on ongoing procurement processes and participate in negotiations with public clients
• update and manage all relevant information in the CRM system to ensure traceability and efficiency

Desirable skills and experiences

We have a wish-list of desirable skills and experiences. Don't worry if you don't tick each and every box. We place great emphasis on personality and attitude. Examples of skills and experiences we value are (and you might come with additional and/or others)

• a strategic mindset, ability to create long-term goals and you know how to achieve them
• previous experience in retail sales, customer service, inside sales, prospecting or equivalent
• a strong sense of ownership, drive and determination to achieve and exceed targets, a self-starter with a high degree of initiative, with a can-do attitude, and you are results- and goal-driven with the ability to achieve set targets
• previous experience in public procurement and negotiations
• a curiosity with an eagerness to learn and to make new connections with prospects
• excellent written and verbal communication skills, you are a confident communicator, comfortable speaking with managers, executive, and peers, with an ability to represent Connectel externally
• strong work ethic, ability to adapt to rapidly changing environments and a professional attitude
• high motivation, is a self-starter with a high degree of initiative, with a can-do attitude, and you are results- and goal-driven with the ability to achieve set targets
• ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• knowledge of SaaS is a merit

You must be fluent in Swedish and English. Any additional language such as French, German or Spanish is a merit.

Good to know

You will be part of Connectel's Sales team based at the Stockholm Office.

Why join our team

Working at Connectel means working in a close-knit team with unwavering dedication to develop and guide our clients.

In 2008, Jens and Robin Leijon, two brothers from Uppsala, Sweden tried contacting customer service, only to find themselves stuck in unbearably long queues. Frustration turned to distrust, damaging their view of those companies. This served as the catalyst for a visionary mission: to elevate the customer service industry by offering solutions that benefit both customers and businesses. From a belief that long-term success starts with customer satisfaction, Connectel was born.

Deliver great service, delight customers, and drive success with Connectel.

Because you care!