What we do and why that is important

Satisfied customers are the heart of every business. Satisfied customers, through their loyalty and advocacy, are the driving force behind growth. This is why we, at Connectel, put customer satisfaction at the forefront of everything we do. Our unwavering dedication is to develop and guide our clients, providing technical solutions that improve operations, insights that improve processes and training that develops service skills.

At Connectel, we empower businesses to deliver great customer service. This involves enhancing the way they engage and interact with their customers through contact center software, allowing businesses to forge meaningful connections with their customers. By harnessing the power of our solutions, our customers can optimize their operations, streamline workflows, and deliver personalized experiences.

Our ambition is to make it easier for our customers to make theircustomers happy. We learned early on how different companies and organizations have different needs and expectations of a customer service system. It is therefore vital for us to offer a solution that is flexible and scalable, and where our customers can gather all communication in one safe place.

If you have a passion for sales and technology and want to help companies and organizations on their journey, you might want to consider joining us in our Sales Development Team for your LIA.

As a Partner Manager you are:

• creating a Partner Recruitment Strategy, including: types of partners, intermodal to support types, ROI forecast and Sales plan
• creating and maintaining sustainable and profitable relationships with our partners
• researching partner opportunities, by establishing initial contact including agreeing on primary targets, and developing strong relationships with the organisations desired to partner with
• creating Partner Enablement plans for each partner & developing the Partner Reward Program
• ensuring retention of partners at high levels of sales and satisfaction
• ensuring clear communication both internally and externally relating to Partner updates and relevant information
• achieving Partner Sales targets

Desirable skills and experiences

We have a wish-list of desirable skills and experiences. Don't worry if you don't tick each and every box. We place great emphasis on personality and attitude. Examples of experiences we value are (and you might come with additional and/or others), you have;

• a strategic mindset, an ability to create long-term goals and you know how to achieve them
• previous experience in retail sales, customer service, inside sales, prospecting or equivalent
• a strong sense of ownership, a high motivation, drive and determination to achieve and exceed targets, you are a self-starter with a high degree of initiative, with a can-do attitude, and you are results- and goal-driven with the ability to achieve set targets
• previous experience in partner sales management
• a curiosity with an eagerness to learn and make new connections with partners and prospects
• strong diplomatic skills to negate conflict and improve relationships, with an ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• excellent written and verbal communication skills, you are a confident communicator, comfortable speaking with managers, executive, and peers, i.e., an ability to represent Connectel externally as well as conveying Partner related information and updates
• a strong work ethic, an ability to adapt to rapidly changing environments and a professional attitude
• an ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• knowledge of SaaS is a merit

You must be fluent in Swedish and English. Any additional language such as French, German or Spanish is a merit.

Good to know

You will be part of Connectel's Sales team based at the Stockholm Office.

Why join our team

Working at Connectel means working in a close-knit team with unwavering dedication to develop and guide our clients.

In 2008, Jens and Robin Leijon, two brothers from Uppsala, Sweden tried contacting customer service, only to find themselves stuck in unbearably long queues. Frustration turned to distrust, damaging their view of those companies. This served as the catalyst for a visionary mission: to elevate the customer service industry by offering solutions that benefit both customers and businesses. From a belief that long-term success starts with customer satisfaction, Connectel was born.

Deliver great service, delight customers, and drive success with Connectel.

Because you care.