What we do and why that is important

Satisfied customers are the heart of every business. Satisfied customers, through their loyalty and advocacy, are the driving force behind growth. This is why we, at Connectel, put customer satisfaction at the forefront of everything we do. Our unwavering dedication is to develop and guide our clients, providing technical solutions that improve operations, insights that improve processes and training that develops service skills.

At Connectel, we empower businesses to deliver great customer service. This involves enhancing the way they engage and interact with their customers through contact center software, allowing businesses to forge meaningful connections with their customers. By harnessing the power of our solutions, our customers can optimize their operations, streamline workflows, and deliver personalized experiences.

Our ambition is to make it easier for our customers to make their customers happy. We learned early on how different companies have different needs and expectations of a customer service system. It is therefore vital for us to offer a solution that is flexible and scalable, and where our customers can gather all communication in one safe place.

If you have a passion for sales and technology and want to help companies and organizations on their journey, you might want to consider joining us in our Sales Development Team for your LIA.

What you will do

• Develop knowledge of local and new markets, identify networking opportunities and potential customers

• Lead qualification and lead nurturing

• Prospect potential clients and finding the best way to connect with the decision-makers

• Assist sales team in their sales processess

• Maintain customer relationships to increase referrals and market share

• Update and manage sales activities, leads and company information in CRM

• The role includes creating new leads, refer inbound leads to accurate internal contact and ensuring that these continue in our sales cycle

Desirable skills and experiences

We have a wish-list of desirable skills and experiences. Don't worry if you don't tick each and every box. We place great emphasis on personality and attitude. Examples of experiences we value are (and you might come with additional and/or others)

• previous experience in retail sales, customer service, inside sales, prospecting or equivalent

• excellent written and verbal communication skills, you are a confident communicator, comfortable speaking with managers, executive, and peers

• strong work ethic, ability to adapt to rapidly changing environments and a professional attitude

• an eagerness to learn and make new connections with prospects

• knowledge of SaaS software is a merit

• high motivation, is a self-starter with a high degree of initiative, with a can-do attitude, and are results- and goal-driven with the ability to achieve set targets

• ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times

You must be fluent in English. Any additional language such as French, German or Spanish is a merit.

Good to know

You will be part of Connectel's Sales team based at the Stockholm Office.

Why join our team

Working at Connectel means working in a close-knit team with unwavering dedication to develop and guide our clients.

In 2008, Jens and Robin Leijon, two brothers from Uppsala, Sweden tried contacting customer service, only to find themselves stuck in unbearably long queues. Frustration turned to distrust, damaging their view of those companies. This served as the catalyst for a visionary mission: to elevate the customer service industry by offering solutions that benefit both customers and businesses. From a belief that long-term success starts with customer satisfaction, Connectel was born.

Deliver great service, delight customers, and drive success with Connectel.

Because you care.